CUSTOMER SERVICE

Shipping & Delivery
Once you place your order we start to process it. We normally ship all orders next business day, however we can have up to a 3 working day processing time. For more information on delivery times, please visit our delivery times page here.

 

Privacy & Security
Visit our privacy policy page

 

Returns & Replacements
We do not accept returns on e-liquid, electronic cigarettes, atomizers or tanks, mods or accessories. If you receive a item DOA (dead on arrival), damaged, or otherwise defective please contact us at support@vapecraftinc.com and we may accept your return. Returns are accepted on  case by case basis.
**CBD Related Products: Returns are accepted within 90 days for completely unopened/unused product. If the product is sent back to us with any kind of seal or wrap broken it is no longer sellable on our end and will not result in a refund to your account, and we will not reissue the product to you. We DO NOT offer returns, or replacements of any kind for you not enjoying the flavors, we strongly advise you to try the smallest size bottle or option before ordering larger quantities. Do not call us for refunds because you didn't enjoy a product. Taste is completely subjective and most CBD products we will source are not made by us but have been found to be some of the best products available on the market. So again, don't call us expecting a refund or replacement for anything other than a bottle or CBD related item you never opened, or used in any way.

 

Ordering
All orders must be placed via vapecraftinc.com. We do not accept phone orders for retail orders. Wholesale orders are placed over the phone by calling our wholesale department.

 

Payment, Pricing & Promotions
We accept Visa, Mastercard, Discover, and American Express credit/debit cards. Pricing is listed on our product pages. Occassionaly we may have promotions on our website. This may delay shiping time.

 

Viewing Orders
Orders can be viewed online by simply logging into your account at vapecraftinc.com. You will be emailed your tracking number for all orders shipped. You can contact us for more information on your order including tracking numbers.

 

Updating Account Information
To update your account information simply login to your account at vapecraftinc.com

 

Contact Us
Contact us at support@vapecraftinc.com or call 760-295-7484 between the hours of 9 A.M-5 P.M PST.
To Top