CUSTOMER SERVICE

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  • CUSTOMER SERVICE

    Shipping & Delivery

    Once you submit your order, it is placed in queue for processing. We generally process all orders within 5 business days. For more information on shipping and delivery times, please visit our delivery times page here.

     Processing time is not included in any shipping transit estimates.

    Privacy & Security

    Visit our privacy policy page

     

    Returns & Replacements

    We do not accept returns on e-liquid, electronic cigarettes, atomizers or tanks, mods or accessories. If you receive an item DOA (dead on arrival), damaged, or otherwise defective please contact us at [email protected] and we may accept your return. Returns are accepted on a case by case basis.

    **CBD Related Products:  Returns are accepted within 90 days for completely unopened and unused products. If the product is sent back to us with any kind of seal or wrap broken, it is no longer sellable on our end and we will not issue a refund to your account, and we will not reissue the product to you. We DO NOT offer returns or replacements of any kind for you not enjoying the flavors. We strongly advise you to try the smallest size bottle or option before ordering larger quantities. International Orders (Outside of the U.S) are currently not available. Vape Craft is not responsible for international orders that are lost, seized or damaged, and refunds will not be given. 

     

     

    Ordering

    All orders must be placed via vapecraftinc.com. We are unable to accept phone orders for retail orders. Wholesale orders are placed over the phone by calling our wholesale department.

     

    Payment, Pricing & Promotions

    We accept Visa, Mastercard, Discover, and American Express credit/debit cards. Pricing is listed on our product pages. Occasionally we may have promotions on our website. This may cause delays in processing and shipping times.

     

    Viewing Orders

    Orders can be viewed online by simply logging into your account at vapecraftinc.com. You will be emailed your tracking number for all orders shipped. You can contact us for more information on your order including tracking numbers.

     

    Updating Account Information

    To update your account information simply login to your account at vapecraftinc.com

     

    Contact Us

    Contact us at [email protected] or call 760-295-7484 between the hours of 9 A.M-5 P.M PST Monday/Friday, excluding Major Holidays

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