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Vape Craft Inc Return Policy
All Sales are Final.
We do not accept returns for any open or used items.
We do not accept returns due to not liking the product if it has been used or opened.
Hardware Returns: We Only will refund you if it's Dead on Arrival. If it breaks soon after, contact the manufacturer to get your refund via their warranty.
Wrong Product Received:
We will accept a return if you received the wrong product in your order and provide you with a return shipping label.
If a product is defective upon arrival we will provide an exchange only. If we are out of stock of the particular item that was defective we will provide a refund.
We do not offer refunds or replacements if only one coil is defective in the pack. For coils to be considered defective they cannot be burned. Coils are considered defective only if they are dead on arrival and do not heat. For exchanges on coils, packing can not be open or taped over. We can not refund or exchange coils if they burn out after using. Once your box has been opened, unfortunately we will not be able to except that opened item.
- Electronic Cigarette Kits
All items must be included in the return to process a refund or exchange. If the box is missing an item, a refund or exchange will not be issued at that time. If an item is missing from your kit (batteries, tank, USB, etc..) we will not be issuing a refund at that time. Missing Items. If you are missing anything from your kit box you will need to contact the manufacture.
Open Box Items / Damaged Items (Due to Buyer Negligence)
If an item has been opened where we cannot re-sell the item or if the product has been damaged due to the buyer negligence or mis-use, we will not process
you a refund. Please make sure before shipping your product back to us, that the item has been unopened, unused, and un--taped and that all items are included.
**CBD Related Products: Returns are accepted within 90 days for completely unopened/unused product. If the product is sent back to us with any kind of seal or wrap broken it is no longer sellable on our end and will not result in a refund to your account, and we will not reissue the product to you. We DO NOT offer returns, or replacements of any kind for you not enjoying the flavors, we strongly advise you to try the smallest size bottle or option before ordering larger quantities. Do not call us for refunds because you didn't enjoy a product. Taste is completely subjective and most CBD products we will source are not made by us but have been found to be some of the best products available on the market. So again, don't call us expecting a refund or replacement for anything other than a bottle or CBD related item you never opened, or used in any way.
Refunds are only given for defective items that cannot be replaced. Refunds can take 7 days on average to return back to your bank account due to bank processing times.
If your item gets returned to us because you provided the incorrect shipping address we will refund your item minus the shipping cost you paid.
Before returning any products please contact us for approval at firstname.lastname@example.org or you can call us on our toll free line at 760-295-7484. All retruns will require a RMA #.
Returns should be mailed to:
Vape Craft inc.
2322 La Mirada Dr.
Vista, Ca 92081