DELIVERY TIMES

DELIVERY TIMES

Free Shipping: 3-7 business days

USPS First Class Mail: 3-7 business days.

USPS Priority Mail: 1-4 business days

*Currently we're experiencing a 7-14 business day slow down due to moving to a larger warehouse. Until the end of July, please expect a slower than usual delivery window. This will be back to the normal 3 day processing time expected by the first week of August 2021*

We're Closed on weekends and major holidays. Orders placed Friday after 10 A.M PST are not guaranteed to ship before the weekend and will not ship until at least Monday. Orders placed after 12 P.M PST Monday-Friday are considered to be received the next business day.

 

Due to order volume, please expect a 3-5 day Processing Time Before Being Shipped. ie: "2 Day Shipping" May take 4-9 business days to get to you due to our processing your order.

All International Orders (Including Canada): Due to customs checks, we can not guarantee shipping times for international orders. Please expect added delays that are at the discretion of the customs officials in your country. Vape Craft is not responsible for customs delays/order seizures due to ordering items forbidden for import to your country. 

 

Late Shipments

Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Vape Craft Inc and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times, and shipping fees are non-refundable.

 

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

 

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

https://www.usps.com/help/welcome.htm

 

NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 3 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.

 

Please refer to the delivery times listed above. Please note the delivery times listed are not guaranteed. Due to certain scenarios such as weather conditions, technical issues, natural disasters, etc. Vape Craft inc. cannot guarantee the shipping times listed above.

 

If you are unsure where your package is you can answer most of your questions by searching the tracking number on the couriers website or calling the courier service directly. If you still have questions give us a call at 760-295-7484.

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