RETURNS
All Sales are Final.
We do not accept returns for any open or used items.
We do not accept returns due to not liking a product.
Hardware Returns: We will only refund you if it's Dead on Arrival. For a Dead on Arrival claim to be considered valid, we must be notified within 24 hours of order delivery. If it breaks soon after, contact the manufacturer to get your refund via their warranty. Atomizers, coils, tanks, RBA's, pods and disposables are non-refundable.
Wrong Product Received:
We will accept a return if you received the wrong product in your order and provide you with a RMA form via e-mail. We require a photo as proof of a wrong item. If a photo is unable to be provided, a RMA form will not be issued.
Defective Device:
If a device is defective upon arrival we will provide an exchange only. We will not ship out the replacement device until the defective one is in our possession. If we are out of stock of the particular item that was defective we will provide a refund upon receipt of the defective device.
- Electronic Cigarette Kits
All items must be included in the return to process a refund or exchange. If the box is missing an item, a refund or exchange will not be issued at that time. If an item is missing from your kit (batteries, tank, USB, coils etc.) we will not issue a refund at that time. Missing Items: If you are missing anything from your kit box you will need to contact the manufacturer.
Consumable Products:
- Coils
We do not offer refunds or replacements if only one coil is defective in the pack. For coils to be considered defective they cannot be burned. Coils are considered defective only if they are dead on arrival and do not heat. For exchanges on coils, the packing can not be open or taped over. We can not refund or exchange coils if they burn out after using. Once your box has been opened, we will not be able to accept that opened item for sanitary and safety reasons.
- E-liquid
E-liquid is non-returnable due to sanitary and safety concerns. Should you receive a defective bottle from our house line, please e-mail [email protected] with your order number, and photos of the defective e-liquid, along with a brief description of the issue. Vape Craft LLC is not responsible for items damaged in transit. Vape Craft LLC can not be held liable for any damages to person or property that may potentially ensue from the misuse or mishandling of any product or item purchased on vapecraftinc.com. Vape Craft LLC is not responsible for customs delays/order seizures due to ordering items forbidden for import to your country.
Atomizers, coils, tanks, RBA's and disposables are non-refundable.
Open Box Items / Damaged Items (Due to Buyer Negligence)
If an item has been opened, or if the product has been damaged due to buyer negligence or misuse, we will not issue a refund. Please make sure before shipping your product back to us that the item has been unopened, unused, and un-taped and that all items are included. If a device has been used or opened, we will not issue a refund/replacement and you will be responsible for the shipping cost to return the item to you.
**CBD/Delta 8 Related Products:
Returns are accepted within 90 days for completely unopened and unused products. If the product is sent back to us with any kind of seal or wrap broken, it is no longer sellable on our end and we will not issue a refund to your account, and we will not reissue the product to you. We DO NOT offer returns or replacements of any kind for you not enjoying the flavors. We strongly advise you to try the smallest size bottle or option before ordering larger quantities. International Orders (Outside of the U.S) are currently not available. Vape Craft is not responsible for international orders that are lost, seized or damaged, and refunds will not be given.
Refunds:
Refunds are only given for defective items that cannot be replaced. Refunds can only be processed back to the original payment method. Refunds can take 7 business days on average to return back to your account due to bank processing times. Vape Craft Inc is not responsible for refunds to a Prepaid Card or a canceled credit card in the event the cardholder no longer has possession of it.
Shipping charges are non-refundable.
Out of Stock Items:
If a third party item ordered is out of stock, we will attempt to reach out to you via phone regarding your order as soon as possible. If we are unable to get in contact or do not receive a response, we will cancel the item that is out of stock and issue a refund for the item. If your order contains multiple items, the remainder of your order will be processed.
Undelivered Products:
If your item gets returned to sender for any reason we will refund your item(s) minus the shipping cost you paid. If you received free shipping, we will deduct our shipping cost from your refund.
Cancellation Requests:
If you place an order and wish to cancel it before it has been processed, please e-mail [email protected] or call us at 760-295-7484 immediately with your cancellation request and the reason you wish your order to be canceled. Once an order has been processed, it can not be canceled, even if it has not been received by the shipping carrier.
Shipping:
Shipping charges are non-refundable. Please see https://vapecraftinc.com/delivery-times for our shipping and delivery policy
.
Discount Codes:
Discount codes must be applied at checkout to be used. We are unable to process a discount code after an order has been received, and refunds will not be issued due to a discount code not being applied prior to the order being submitted. Discount codes can be applied prior to the checkout screen through your cart.
Before returning any products please contact us for approval at [email protected] or call us at 760-295-7484.
Returns should be mailed to:
RETURNS
2425 La Mirada Dr.Vista, Ca, 92081