CUSTOMER SERVICE
Shipping & Delivery
Once you submit your order, it is placed in queue for processing. We generally process all orders within 5 business days. For more information on shipping and delivery times, please visit our delivery times page here.
Processing time is not included in any shipping transit estimates.
Privacy & Security
Visit our privacy policy page.
Returns & Replacements
We do not accept returns on e-liquid, electronic cigarettes, atomizers or tanks, mods or accessories. If you receive an item DOA (dead on arrival), damaged, or otherwise defective please contact us at [email protected] and we may accept your return. Returns are accepted on a case by case basis.
Ordering
All orders must be placed via vapecraftinc.com. We are unable to accept phone orders for retail orders. Wholesale orders are placed over the phone by calling our wholesale department.
Payment, Pricing & Promotions
We accept Visa, Mastercard, Discover, and American Express credit/debit cards. Pricing is listed on our product pages. Occasionally we may have promotions on our website. This may cause delays in processing and shipping times.
Viewing Orders
Orders can be viewed online by simply logging into your account at vapecraftinc.com. You will be emailed your tracking number for all orders shipped. You can contact us for more information on your order including tracking numbers.
Updating Account Information
To update your account information simply login to your account at vapecraftinc.com
Contact Us
Contact us at [email protected] or call 760-295-7484 between the hours of 9 A.M-5 P.M PST Monday/Friday, excluding Major Holidays