Shipping & Returns

Orders placed after 12:00 PM PST Monday through Friday are counted as received the next business day. Orders placed over the weekend begin processing on the next business day. Orders placed after 10:00 AM PST on Friday are not guaranteed to leave before the weekend and will not ship until at least Monday.

International Orders

We ship internationally only to countries where personal-use vape products are permitted, currently Canada and Australia. Customs checks make international transit impossible to guarantee, and any hold is at the discretion of officials in your country. We are not responsible for customs delays, or for orders seized because an item is forbidden for import, and refunds are not issued for seized orders.

Tracking & Late Shipments

Tracking does not always update automatically. Once you have a tracking email, allow up to three business days for the first scan to appear. Delays or errors caused by the carrier sit outside our control and need to be raised with the carrier directly — if you believe a shipment was late because of a service failure, the carrier is who you file a claim with. Vape Craft LLC is not responsible for items damaged in transit.

Wrong Item Received

We will accept the return and issue an RMA form by email. A photo is required as proof; without one an RMA cannot be issued.

Defective On Arrival

Devices that are defective on arrival are exchanged rather than refunded. The replacement ships once the faulty unit is back with us. If the item is out of stock we refund instead.

Coils

Only unopened, untaped packs qualify, and only where the coil is dead on arrival and will not heat. A coil that burns out during use is not a defect, and a single bad coil in a pack is not grounds for a refund.

House-Line E-Liquid

If a bottle from our own line arrives defective, email us your order number, photos of the bottle and a short description of the issue.

Kits

Everything must be present in the return. If a component is missing from a sealed kit box — batteries, tank, USB lead, coils — contact the manufacturer.

Opened Or Damaged Items

If an item has been opened, or damaged through misuse or negligence, no refund or replacement is issued and return postage back to you is at your cost.

Refunds

Refunds are issued only for defective items that cannot be replaced, and always to the original payment method. Banks commonly take around seven business days to post a refund and up to ten is not unusual. We cannot be responsible for refunds to a prepaid card, or to a cancelled credit card the holder no longer controls.

Cancellations

If you need to cancel, email support@vapecraftinc.com or call 760-295-7484 immediately with your order number and the reason. Once an order has been processed it cannot be cancelled, even if the carrier has not yet collected it.

Out Of Stock Items

If a third-party item is out of stock we will try to reach you by phone. If we cannot reach you we cancel and refund that item and ship the remainder of your order.

Returned To Sender

If a parcel comes back to us for any reason we refund the items minus the shipping cost you paid. On free-shipping orders our own shipping cost is deducted from the refund.

Discount Codes

Codes must be applied in your cart or at checkout. We cannot apply a code after an order is placed, and refunds are not issued for a code you forgot to use.

Damage & Liability

Vape Craft LLC is not responsible for items damaged in transit, and cannot be held liable for damage to person or property arising from the misuse or mishandling of any product purchased from us.

Returns Address

Please do not send anything back without pre-approval — unapproved parcels cannot be processed. Contact us first and we will confirm whether to return the item and how.